Our Core Values

Our Core Values

• Quality and the continual improvement of every aspect of our business to improve service, efficiency and effectiveness
• Respect and compassion in the delivery of humane clinical services to patients and their families
• Customer driven by striving to provide service of superior value to both internal and external customers, particularly through the optimum application of technology
• Success driven by learning from everything we do so that the results of our actions bring added value to our customers and the company
• Teamwork is the means by which we achieve our success recognising that a good and motivated team is stronger and more effective than any individual
• Integrity and Honesty are demanded to engender trust within and outside the organisation and must underscore every action
• Reward and Recognition through all appropriate means to attract, retain and motivate staff

Thus every manager is expected to

• Demonstrate professional leadership, applied with integrity and honesty so that all staff clearly understand their roles and responsibilities and feel empowered
• Be quality and results driven in all actions including timeliness, setting a clear example to all other staff by constantly seeking improved ways to serve both internal and external needs
• Develop actively the professional and personal skills of staff, by encouraging and facilitating learning in the workplace and outside, and by mentoring and coaching
• Communicate with staff at all levels openly, honestly, participatory and on a timely basis
• Adapt readily and positively to change as the company’s strategies and needs develop in any given market place, and act as a champion of change for staff.
• Be an active team player, as member or leader, for the benefit of patients, customer, other staff, and company through higher standards of performance
• Reward and recognize staff performance in an appropriate, fair, and consistent manner that supports the motivation of individuals and teams in achieving success.

SMC has practical experience in managing hospitals and healthcare units. These core values have proved to be essential in setting standards and maintaining quality across a diverse range of units in many countries.